Once you have placed your order you will be advised an approximate delivery date, we will make every effort to ensure this date is met however on rare occasions we may be unable to meet this advertised date. Should this happen we will notify you of a delay and state a new delivery date. If you require any items for a certain date please contact a member of our customer service team quoting your order number and make your delivery request, we will try our up most to meet this delivery date for you.
When a deliver time id quoted in days, this refers to 'working days' defined as Monday to Friday (excluding bank holidays) when ordering before 3pm. All orders under £100 will be subject to a £2.95 change for standard UK delivery. Our collect in store service is offered free of charge regardless of order value.
If you decide to return your full order for a refund, any delivery charges paid will only be reimbursed if the item has been misrepresented by us or id damaged/faulty. The only exception to this is if you have paid Next Day Delivery and we have failed to meet the promised delivery date.
Even though packages are sent via a secure courier, on rare occasions we do experience losses whilst in transit. Please get in touch with our customer service team if you think this may be the case. Please be aware that if we are not contacted within 30 days, an insurance claim cannot be made and thus you will be unable to claim for any loss from us.
We are confident you will be completely satisfied with your purchase, but if on the rare occasion you are not, please return it yo us, and we will be happy to offer you an exchange, credit note or refund on your purchase. Providing it is returned to us within 21 days of purchase, and is in pristine condition, i.e. unworn with all its original packaging, labels, and all relevant receipts and documentation. You will be responsible for paying postage costs associated with returns under this policy, if you item has been miss-sold or arrives damaged/faulty we will reimburse postage cost associated with returning the item(s) to us, once we receive the item(s) and a copy of the postage receipt. We are not responsible for any items not reaching us.
When requesting a refund please allow 10 days for your return to be processed. We will issue a refund to the card or PayPal account, used to purchase the order, for the full price of any product properly returned, excluding the original delivery charges and costs of returning the purchase to us.
We are unable to offer exchanges or refunds on bespoke or special orders. This means that we cannot provide refunds, credit notes or exchanges on items that have been specially made to order for you, items that have been altered or personalised in any way, and products that are not normally stocked, but have been ordered specifically at your request. Bespoke or specially ordered products may only be returned if the goods are faulty or were supplied incorrectly.
We guarantee all our products against manufacturing defects. This guarantee will be honoured in our stores, or through our mail order department on production of a sales receipt. This is in addition to and does not affect your statutory rights.
In agreement with the Consumer Contracts Regulations 2014, you have the right to return an item should you change your mind, you are also able to cancel your order from the moment it in placed, and up to 14 days from the day you receive the goods. You then have 14 days from the date you notify us of the cancellation to return the goods to us. Items must be in the same pristine condition as they were received. Bespoke, personalised and custom made items are exempt from these terms id they have been made, engraved, personalised, etc.
Under the Consumer Rights Act 2015, you have the right to reject goods that are of an unsatisfactory quality, unfit for purpose or not as described and receive a full refund. This right is limited to 30 days from the date upon which you receive the goods from us. If an item is faulty and needs to be returned, we will refund postage costs incurred by returning the goods to us. Should you need to return goods that are faulty please contact a member of our customer service team who will advise you on how to return the items and arrange a full refund.