Returns
We are confident you will be completely satisfied with your purchase, but if on the rare occasion you are not, please return it yo us, and we will be happy to offer you an exchange, credit note or refund on your purchase. Providing it is returned to us within 21 days of purchase, and is in pristine condition, i.e. unworn with all its original packaging, labels, and all relevant receipts and documentation. You will be responsible for paying postage costs associated with returns under this policy, if you item has been miss-sold or arrives damaged/faulty we will reimburse postage cost associated with returning the item(s) to us, once we receive the item(s) and a copy of the postage receipt. We are not responsible for any items not reaching us.
When requesting a refund please allow 10 days for your return to be processed. We will issue a refund to the card or PayPal account, used to purchase the order, for the full price of any product properly returned, excluding the original delivery charges and costs of returning the purchase to us.
We are unable to offer exchanges or refunds on bespoke or special orders. This means that we cannot provide refunds, credit notes or exchanges on items that have been specially made to order for you, items that have been altered or personalised in any way, and products that are not normally stocked, but have been ordered specifically at your request. Bespoke or specially ordered products may only be returned if the goods are faulty or were supplied incorrectly.
We guarantee all our products against manufacturing defects. This guarantee will be honoured in our stores, or through our mail order department on production of a sales receipt. This is in addition to and does not affect your statutory rights.
Gladstones Jewellers
321 Holderness Road,
Hull,
HU8 8SH
Cancellations
In agreement with the Consumer Contracts Regulations 2014, you have the right to return an item should you change your mind, you are also able to cancel your order from the moment it in placed, and up to 14 days from the day you receive the goods. You then have 14 days from the date you notify us of the cancellation to return the goods to us. Items must be in the same pristine condition as they were received. Bespoke, personalised and custom made items are exempt from these terms id they have been made, engraved, personalised, etc.
Faulty Goods
Under the Consumer Rights Act 2015, you have the right to reject goods that are of an unsatisfactory quality, unfit for purpose or not as described and receive a full refund. This right is limited to 30 days from the date upon which you receive the goods from us. If an item is faulty and needs to be returned, we will refund costs incurred by returning the goods to us. Should you need to return goods that are faulty please contact a member of our customer service team who will advise you on how to return the items and arrange a full refund.
