We are confident you will be completely satisfied with your purchase, but if on a rare occasion you are not, please return it to us, and we will be happy to offer you an exchange, credit note or refund on your purchase. Providing it is returned to us within 21 days of purchase, and is in pristine condition, i.e. unworn with all its original packaging, labels, and all relevant receipts and documentation. You will be responsible for paying postage costs associated with returns under this policy. We are not responsible for any items not reaching us.
When requesting a refund, please allow 10 days for your return to be processed. We will issue a refund to the card or PayPal account, used to purchase the item(s), for the full price of any product properly returned, excluding the original delivery charges and the costs of returning the product to us.
If items are returned to us due to being faulty upon receiving them, or if an incorrect item has been sent, we will refund your returns postage.
We are unable to offer exchanges or refunds on bespoke or special orders. This means that we cannot provide refunds, credit notes or exchanges on items that have been specially made to order for you, items that have been altered or personalised in any way, and products that are not normally stocked, but have been ordered specifically at your request. Bespoke or specially ordered products may only be returned if the goods are faulty or were supplied incorrectly.
We guarantee all our products against manufacturing defects. This guarantee will be honoured in our stores, or through our mail order department on production of a sales receipt. This is in addition to and does not affect your statutory rights.