Terms & Conditions

General Terms and Conditions

Any content on this site is for your general information and use only, and is subject to change at any time. By using our website, you acknowledge and accept in full our terms and conditions, they are as follows:

Our suppliers or Gladstones Jewellers own the interllectual property rights to any material on this site, and it's use is subject to the following terms of use.

  • You may download and view, or print pages for your own personal use. You must not reproduce, or copy or use any of our material for any commercial purpose
  • This site is exclusively governed by english law
  • Wherever possible all items will be supplied in branded packaging from our suppliers, or in our own packaging
  • Product image sizes may vary and not be of actual size, and will depend on your monitor's display and colour capabilities. The colours reproduced are as accurate as electronic processes will allow.
  • All measurements and dimensions are approximate
  • Any order placed is subject to availability and confirmation of such from ourselves
  • Delivery times quoted are working days and apply to any order placed before 1pm, after this time delivery may be extended by one day
When delivery outside the UK is required, please ensure the correct shipping rate is chosen. Failure to do so will only result in orders being delayed and/or cancelled
On completion of an online purchase with us, we will confirm by email receipt of your order. This is not confirmation of our acceptance of this order, as it is only after stock checks are that we are able to dispatch your order.On dispatch of your order a contract will then exist between you and us under these terms and conditions

Our full trading name is Gladstones  Jewellers Limited

Our head office is

Gladstones Jewellers
321 Holderness Road
Hull
East Yorkshire
HU8 8SH

We are registered in England and Wales our registration number is : 4569345

Our Guarantee & Returns Policy

We are confident you will be completely satisfied with your purchase, but if on a rare occasion you are not, please return it to us, and we will be happy to offer you an exchange, credit note or refund on your purchase. Providing it is returned to us within 21 days of purchase, and is in pristine condition, i.e. unworn with all its original packaging, labels, and all relevant receipts and documentation. You will be responsible for paying postage costs associated with returns under this policy. We are not responsible for any items not reaching us.

When requesting a refund, please allow 10 days for your return to be processed. We will issue a refund to the card or PayPal account, used to purchase the item(s), for the full price of any product properly returned, excluding the original delivery charges and the costs of returning the product to us.

If items are returned to us due to being faulty upon receiving them, or if an incorrect item has been sent, we will refund your returns postage.

We are unable to offer exchanges or refunds on bespoke or special orders. This means that we cannot provide refunds, credit notes or exchanges on items that have been specially made to order for you, items that have been altered or personalised in any way, and products that are not normally stocked, but have been ordered specifically at your request. Bespoke or specially ordered products may only be returned if the goods are faulty or were supplied incorrectly.

We guarantee all our products against manufacturing defects. This guarantee will be honoured in our stores, or through our mail order department on production of a sales receipt. This is in addition to and does not affect your statutory rights.

Outside UK orders

Please note selecting incorrect shipping category may slow orders down, and/or cause them to be cancelled.

Mail Order Department

Watches & Jewellery, Ted Baker Watches, Citizen Watches, Chamilia & Tingle Jewellery and express yourself with something special.

Should you need any advice or help with your selection, please do not hesitate to contact us on 01482 325 302 or alternatively use the contact form on our contact us page.

321 Holderness Road
Hull
East Yorkshire
HU8 8SH