Delivery Info

Delivery

Once you have placed your order you will be advised an approximate delivery date, we will make every effort to ensure this date is met however on rare occasions we may be unable to meet this advertised date. Should this happen we will notify you of a delay and state a new delivery date. If you require any items for a certain date please contact a member of our customer service team quoting your order number and make your delivery request, we will try our up most to meet this delivery date for you.

When a delivery time is quoted in days, this refers to 'working days' defined as Monday to Friday (excluding bank holidays) when ordering before 3pm. All orders under £75 will be subject to a £4.99 change for Standard UK delivery or £9.99 for Next Day Delivery service (excludes weekends and bank holidays). All orders placed over £75 qualify for Free Standard UK delivery. Our collect in store service is offered free of charge regardless of order value. Please note standard delivery can take up to 3 working days to arrive.

If you decide to return your full order for a refund, any delivery charges paid will only be reimbursed if the item has been misrepresented by us or id damaged/faulty. The only exception to this is if you have paid Next Day Delivery and we have failed to meet the promised delivery date.

Lost Packages

Even though packages are sent via a secure courier, on rare occasions we do experience losses whilst in transit. Please get in touch with our customer service team if you think this may be the case. Please be aware that if we are not contacted within 30 days, an insurance claim cannot be made and thus you will be unable to claim for any loss from us.