Payment & Security

Gladstones Jewellers
Last updated: 26 August 2026

At Gladstones Jewellers, we understand that security is especially important when purchasing jewellery online. We are committed to making your shopping experience safe, secure and straightforward.

1. Secure Payments

All payments made through the Gladstones Jewellers website are processed using secure payment technology provided through Shopify and our selected payment providers.

Payment information is transmitted using industry-standard security measures designed to protect your personal and payment details.

Gladstones Jewellers does not have access to your full card number or card security details.

Depending on the payment methods available at checkout, you may be able to pay using:

• Visa
• Mastercard
• American Express
• Debit cards
• Credit cards
• Apple Pay
• Google Pay
• Other payment methods displayed at checkout

The payment methods available to you will be shown during the checkout process.

2. Card Security

For your protection, payment card details are entered directly into our secure checkout.

We do not store your complete debit or credit card details on our own systems.

Your payment may be subject to additional security checks by your bank, card issuer or payment provider. These checks may include authentication through your bank's secure verification process.

If a payment cannot be authorised, your order may not be completed. Please contact your bank or payment provider if you believe there is an issue with your payment.

3. Payment Authorisation

When you place an order, payment may be authorised or processed at the time of checkout, depending on the payment method used.

An order is not considered accepted by Gladstones Jewellers until we have confirmed acceptance of the order.

We reserve the right to cancel or refuse an order where there is a legitimate reason to do so, including suspected fraud, payment issues, pricing errors or stock availability problems.

If we cancel an order after payment has been taken, we will arrange an appropriate refund.

4. Fraud Prevention

Because we sell valuable jewellery, we take fraud prevention seriously.

We may carry out reasonable checks on orders where necessary to protect our customers and our business.

This may include verifying payment details, delivery information or other order information.

In certain circumstances, we may contact you to confirm information before dispatching an order.

If we are unable to satisfactorily verify an order, we may need to cancel the order and issue a refund.

5. High-Value Orders

For higher-value jewellery purchases, additional security or verification measures may apply.

We may require delivery to the billing address, a signature upon delivery or other reasonable verification measures.

These measures are intended to protect both our customers and Gladstones Jewellers from fraudulent transactions and unauthorised purchases.

6. Website Security

Our Shopify website uses secure technology to help protect information transmitted between your device and our website.

Shopify provides the underlying e-commerce infrastructure and security features used to operate our online store.

However, no method of transmission over the internet or electronic storage can be guaranteed to be completely secure.

We encourage customers to use a secure device, keep their passwords private and avoid making purchases over unsecured public networks where possible.

7. Protecting Your Personal Information

We take reasonable steps to protect the personal information you provide when shopping with us.

Information relating to your order may be processed by Shopify and trusted third-party service providers where necessary to process payments, fulfil orders, provide delivery services, prevent fraud and provide customer support.

For more information about how we collect and use your personal information, please see our Privacy Policy.

8. Payment Problems

If you experience a problem making a payment, please check that:

• Your card details have been entered correctly;
• Your billing address matches the address registered with your card provider;
• Your card has not expired;
• Your bank or card provider has not declined the transaction; and
• You have completed any required payment authentication.

If you continue to experience difficulties, please contact us.

Gladstones Jewellers
Email: enquiries@gladstonesjewellers.co.uk
Telephone: 01482 325302

Please do not send complete card numbers, passwords or other sensitive payment information to us by email.

9. Refunds

Where a refund is due, it will normally be made using the original payment method used to place the order.

The time taken for a refund to appear in your account can vary depending on your bank, card issuer or payment provider.

For information about when you may be entitled to a refund, please see our Shipping & Returns Policy.

10. Payment Information and Privacy

Gladstones Jewellers will never ask you to provide your full card number, PIN or online banking password by email, telephone or social media.

If you receive a suspicious message claiming to be from Gladstones Jewellers requesting payment information, please do not provide your details. Contact us directly using the contact information published on our website.

11. Changes to This Policy

We may update this Payment & Security Policy from time to time to reflect changes to our payment methods, security practices, website or legal requirements.

The latest version will always be published on this page.

12. Contact Us

If you have any questions regarding payments or website security, please contact us:

Gladstones Jewellers
321 Holderness Road, Hull
HU8 8SH
United Kingdom

Email: enquiries@gladstonesjewellers.co.uk
Telephone: 01482 325302

We are committed to making your experience with Gladstones Jewellers safe, secure and enjoyable.