Shipping Policy

Last updated: 26 August 2026

Thank you for shopping with us. We take great care when preparing and packaging every jewellery order to make sure it reaches you safely and securely.

UK Delivery

We currently offer delivery throughout the United Kingdom.

Orders are carefully packaged and dispatched using a tracked and secure delivery service.

Standard UK Delivery

• Delivery time: 2–5 working days
• Cost: £4.99 / FREE on orders over £75.00
• Orders are usually dispatched within 1–2 working days of receiving your order.

Next Day UK Delivery

• Delivery time: 1 working days after dispatch
• Cost: £14.99 / FREE on orders over £200.00
• Orders placed before 1pm on a working day will normally be dispatched the same day.

Please note that delivery times are estimates and are not guaranteed. Delays can occasionally occur due to circumstances outside our control, including courier delays, adverse weather and peak periods.

Local Collection

If you are local to our shop, you may be able to collect your order in person.

Collection address:
Gladstones Jewellers
321 Holderness Road, Hull, HU8 8SH

You will receive an email when your order is ready for collection. Please wait for this confirmation before visiting the shop.

When collecting your order, please bring your order confirmation and suitable identification.

Secure Packaging

As we sell jewellery and other valuable items, all orders are packaged securely and discreetly.

We may require a signature or other confirmation of delivery for certain orders. Please ensure that your delivery address is accurate and that someone is available to receive the parcel where required.

Delivery Address

Please check your delivery details carefully before completing your purchase. We cannot be held responsible for delays or additional costs caused by an incorrect or incomplete delivery address supplied at checkout.

If you realise that you have entered the wrong address, please contact us as soon as possible. We will do our best to help, but we cannot guarantee that an address can be changed once an order has been dispatched.

Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information where tracking is available.

Please allow some time for tracking information to become active after your order has been dispatched.

Lost, Damaged or Delayed Orders

If your order appears to be delayed, please contact us and we will investigate this with the delivery service.

If your parcel arrives damaged, please contact us as soon as possible and, where possible, provide photographs of the packaging and the item. Please do not dispose of the packaging until we have advised you to do so.

If an order is confirmed as lost in transit, we will work with the delivery provider to resolve the issue and arrange an appropriate replacement or refund where applicable.

International Delivery

At present, we do not offer international delivery.

If international delivery is available, any applicable customs duties, import taxes or other charges are the responsibility of the customer unless otherwise stated at checkout.

Working Days

Our working days are Monday to Saturday, excluding UK public holidays.

Orders placed over weekends or public holidays will normally be processed on the next working day.

Questions About Delivery

If you have any questions about your order or delivery, please contact us:

Gladstones Jewellers
enquiries@gladstonesjewellers.co.uk
01482 325302
321 Holderness Road, Hull, HU8 8SH

We are always happy to help.